Conditions

Terms and conditions for DH Wines

www.dhwines.dk is owned and operated by:


DH Wines ApS

Frederiksvaerkvej 129

3200 Helsinge

CVR: 35673040

Tel.: +45 22 87 32 05

Email: dh@dhwines.dk

Delivery & Shipping

We deliver within 1 - 3 business days.

Delivery to Bornholm and small islands may take one extra day. All shipments are securely packed in approved packaging. We deliver free of charge for purchases over DKK 1,000.

Order

You can order all items directly on the webshop. If you have any special requests, please contact us. Prices include VAT and are updated regularly.

Agreements are made in Danish. For a copy of your order confirmation, please contact us by email.

We comply with Danish legislation for the sale of alcohol:

  • Persons under the age of 18 cannot purchase strong spirits above 16.5%.
  • People between the ages of 16-18 can purchase wine and alcohol up to 16.5%.

Payment

We accept:

  • Dankort / Visa / MasterCard
  • MobilePay
  • Account purchases for business customers (by appointment)

There are no payment fees. Card data is sent encrypted (SSL) and the amount is only deducted upon sending. Prepayment via bank transfer is not accepted.

You are entitled to a refund if you:

  • Not receiving the item
  • Are your card details being misused?
  • Regrets and refuses to receive the item
  • A higher amount than authorized is deducted

Right of withdrawal

You have a 14-day right of withdrawal. The item must be returned in substantially the same condition and quantity.

Attachment:

  • Invoice
  • Description of cause
  • Reg. and account number

In case of cancellation : You pay for return shipping yourself.

In case of errors or misleading information : We cover return shipping.

Return to:

DH Wines ApS

Frederiksvaerkvej 129

3200 Helsinge

We do not accept COD packages. Refusal of receipt will be credited upon return.

Right of complaint

You have a 24-month right of complaint. In the event of a justified complaint, reasonable shipping costs will be refunded.

Return to:

DH Wines ApS

Frederiksvaerkvej 129

3200 Helsinge

Please attach invoice and error description. Remember to pack carefully and provide a receipt for shipping.

Access to complaints

If you are dissatisfied, please contact us. Alternatively, you can complain to:

Privacy Policy

When purchasing, name, address, telephone number and email are collected. These are used exclusively for order processing and are not shared with third parties. You have the right to access and object, as per the Personal Data Act.

Cookies are used to optimize the user experience locally.